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VK6BE > PHONES 30.08.05 12:43l 42 Lines 2303 Bytes #999 (0) @ WW
BID : C10327VK6BE
Read: GUEST
Subj: Re: Too much!!!!
Path: ON0AR<F6KMO<ED1ZAC<GB7YKS<GB7LGS<GB7YFS<VK6HGR<VK6BBR<VK6ZRT<VK6TJ<
VK6JY
Sent: 050829/0232Z @:VK6JY.#ALY.#WA.AUS.OC #:713 [Albany] wFBB7 $:C10327VK6BE
From: VK6BE@VK6JY.#ALY.#WA.AUS.OC
To : PHONES@WW
While we are on this phone business what about the calls where you deal
with numbers? These drive me right up the wall. A few days ago I wished to
query an account which I had not received from Western Power. It took
about 10 minutes to find a human being who could answer my questions.
"You have rung Western Power. Thank you for calling : For......press 1,
for.....press2.....for....press 3 through till press 6 was the one I
wanted. I pressed 6 and went through the whole procedure again: For ...
press 1, for ..... press 2..... etc - only 5 this time. I pressed the
right number eventually and the next lot of numbers only had 2 or 3 to
press and finally I heard a live human and made my query.By this time I
was tearing out what little hair I have left.
This charade is gone through in just about every Government Department and
for a lot of firms too.
Then we are told to use the internet and make our contact with the
instrumentality online. You get FAQ and general information but little
information about how to actually contact the Department. Find an email
address? No way. They don't want to have to reply to you.
I used to pay my power and water bills online but have given up. It is far
easier and quicker to walk to the local Post Office and pay over the
counter.The telephone is a marvellous device till it takes over your life.
Some time ago I tried to contact the Social Security Government
Department. For 25 minutes I listened to a recorded message "Welcome
to..... All our operators are busy. Please wait and an operator will deal
with your call...." This was repeated over and over for the complete
time. When a real life girl answered she asked if she could help. "Yes," I
said. "Give me the address of that woman I have been listening to for the
past 25 minutes. I want to go over there and strangle her." She was not
amused.
Maybe the Aboriginal message stick had its good points.
Bob VK6BE.
>
> When I rang the freephone number to do the business, the phone company made me sit through 30
seconds of screaming-skull marketing hype - before I was allowed to
charge up the account.
> I am waiting for these clowns to modify their mobile network. Soon, one will be forced to listen to
ads, before calls get connected.
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